The European Securities and Markets Authority (ESMA) said that banks and investment firms must have “unwavering commitment” to clients' best interest when ...

Clients are increasingly expressing concern about the proliferation of scams targeting trademark applicants in the United States. Among other things, there ...

Footnotes is a collection of stories from around the accounting profession curated by actual humans and published every Friday at 5pm Eastern. While ...

It’s only a matter of time until TV is 100% digital, says Innovid in a recent report. If your client is still focusing on traditional TV instead of ...

Sellers have a major opportunity to cross-​sell and upsell to current clients. But not all reps even make an attempt. This is a mistake, as they’re missing ...

Truly engaging is an essential component in providing stellar service from first contact to the closing table. Author and trainer Bernice Ross provides a ...

It starts with understanding the difference between traditional customer service expectations and modern customer experience strategies. Keep reading as we ...

In the face of so much rapid change and an often-frustrating lack of clarity from The Powers That Be, what the heck are you supposed to tell your buyers ...

Questel, a global leader in intellectual property (IP) management and technology services, has surpassed the 1,000-customer milestone for its IP management ...

Dr Anuoluwapo Adepoju, the founder of MedContour Services Ltd, has been convicted on all 5 charges following several botched surgeries at her clinic. The ...