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Create magic moments that get you noticed, remembered and referred. Providing excellent customer service is the surest way to greater success for your organisation and a more successful career for you. And it’s not half as difficult or time consuming to achieve as you might think!
From the brand
We exist to help learners achieve their potential through learning at every stage of their lives, creating a better, more equitable world.
What do we publish?
Professional books with bright ideas and better ways to build skills and careers
What topics are covered?
Management, Personal development, Project management, Personal finance
Who are the books for?
We publish for business and professional development, from those starting their career to senior executives
Pearson Books
The Rules
The Rules of how happy and successful people behave.
Brilliant
Brilliant books are practical and straight to the point. They deliver proven knowledge and advice that you need, when you need it.
Careers
Covering CVs, cover letters and interviews, these books will help you get that job
How to
Whatever your level in an organisation, these essential guides are your practical handbook for getting to the top and staying there.
Publisher : Pearson Business; 3rd edition (17 Sept. 2015)
Language : English
Paperback : 296 pages
ISBN-10 : 1292100206
ISBN-13 : 978-1292100203
Dimensions : 13.72 x 2.03 x 21.34 cm