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If you enjoy helping people, are calm under pressure, and have fast typing skills, a chat support work-from-home role could be an ideal career path for you.
These jobs require you to assist customers on the phone, by email, or by live messenger chat.
Depending on the company, you might assist customers with orders, answer questions about a product or service, listen to a caller’s problems, or help someone with a technical problem.
While customer service experience is helpful, many companies will hire beginners and train you on the job.
Best Chat Support Work from Home Jobs
The minimum requirements for this type of work are a high school diploma or GED, excellent communication skills, and a fast typing speed.
You’ll also need a reliable internet connection, a laptop or desktop computer, headphones with a microphone, and a quiet place to work.
Let’s take a look at the best online chat agent jobs hiring today!
FlexJobs: Best Option Overall
FlexJobs is a trusted job website that has thousands of hand-screened remote jobs available, including online chat agent jobs.
Use the handy search bar to type in ”chat support agent” or ”customer support specialist,” and you’ll be shown thousands of positions currently available.
The benefits of using FlexJobs include:
- Thousand of hand-screened, scam-free remote jobs
- Remote, hybrid, and flexible jobs are available
- A ton of job search resources to help you in your career
- 14-day subscription money-back guarantee if you’re not satisfied
Sign up to FlexJobs today for just $2.95 for 14 days and you can scroll through over 39,000 current chat support work-from-home jobs available!
Take a closer look at FlexJobs now.
Learn more in this detailed FlexJobs review.
Concentrix: Great For Multilingual Work
Concentrix is a well-established business services company focused on business performance and customer engagement.
They often hire remote chat agents and currently have staff in over 40+ countries, working in 70+ languages.
A few benefits of working for Concentrix include:
- Paid training
- Flexible schedule
- Supportive team
On average, customer support advisors are paid $15.06 an hour and are needed in multiple languages.
Apply for customer support advisor roles at Concentrix.
LiveWorld: Decent Remote Benefits
LiveWorld is a social-first digital agency that often hires social media agents for customer service, moderation, engagement, and monitoring roles.
They’ve been a remote company for over 26 years, and they offer great benefits such as:
- Paid time off
- Competitive pay
- Employee assistance program
- Health insurance
They are currently hiring Social Media Agents to review and take action on social posts according to brand guidelines, respond to customers’ questions, engage with online users, and more.
Apply for jobs at LiveWorld here.
LiveChat
LiveChat occasionally has job openings for remote chat agents (support heroes), and you can sign up for an email job alert when these roles are available.
To succeed with this company, you must have accurate typing skills, be able to type at least 40WPM, and have excellent communication skills.
Check the LiveChat careers page here.
Modsquad
Modsquad is a digital engagement company based in the United States, that currently has over 10,000 moderators (Mods) working for them.
As a Mod, you can work the hours that suit you and pick the projects you want to work on.
A few common Mod roles include:
- Chatting with customers
- Moderating content online
- Managing social communities
- Customer support
- Handling social media accounts
Mods are paid an average of $15-$22/hour, and you can apply by clicking on ”Join the Mods‘.
Visit the ModSquad career page.
Get more ideas with these overnight work-from-home jobs for night owls.
Outplex
Outplex offers digital messaging and customer care solutions for brands all around the world.
They often hire customer care agents to work in-house and from home to handle customer queries and provide research.
To work for Outplex, you must have:
- Excellent typing skills 40-50WPM
- Outstanding communication skills
- Customer service or sales experience is a plus
Pay is reportedly around $9 – $14 an hour.
Apply to jobs on the Outplex careers page.
SiteStaff
SiteStaff offers flexible work-from-home jobs in chat support for businesses across the globe.
They are currently hiring chat hosts who must have certain skills, such as:
- Typing speed of 65-75 WPM
- Ability to multitask
- Grade A problem solving
- Empathy-driven work ethic
- Dependable and flexible
- Be a team player
If this sounds like a good fit, send your resume to [email protected].
Check out the SiteStaff careers page.
Apple at Home
Apple often hires remote call center agents to work from home part-time or full-time.
Apple at Home advisors support customers by answering product questions and providing technical support when needed.
To succeed in this role, you’ll need:
- A least 2 years experience in a technical role
- Excellent writing and grammar skills
- Good communication skills and a problem-solving mindset
- A minimum typing speed of 35 WPM
Search for jobs on the Apple careers page.
The Trevor Project
The Trevor Project is a site dedicated to supporting the LGBTQ community through a suicide prevention hotline, advocacy, and community support.
They often hire text counselors and chat agents who have relative skills, such as:
- Ability to empathize and listen
- Excellent communication skills
- Must be a resident of the United States or Mexico
Check the careers page to see when chat roles are available.
Robert Half
Rober Half is a staffing and recruiting agency that often has customer service and chat moderator roles available.
Use the search bar to pinpoint job roles by keywords such as “customer service,” “remote chat agent,” or something similar.
You can also further filter the search results by job skills, specialization, and location.
When I did a quick search on Robert Half, over 6,000 customer chat roles came up, paying on average, between $17 – $22 an hour.
Apply for customer chat roles on Robert Half.
Hopper
Hopper is a travel site where users can book flights, hotels, cars, homes, and more for their next trip.
The company often hires customer service agents to assist customers by email and live chat, and the role includes a competitive salary and benefits.
You will need at least 2 years of experience to secure this role, but they take on staff worldwide and offer flexible work schedules.
Take a look at the Hopper careers page.
Foundever
Foundever is a contact center company that offers customer service, technical support, outsourced sales, and other business services.
They regularly hire chat support work-from-home agents, and they currently have over 170K staff in 45+ countries.
A few types of customer support roles on offer include:
- Bilingual customer support
- General customer service
- Technical customer support
- Insurance customer support
- Social media moderation
Apply for jobs on the Foundever careers page.
Need help with a career change? Check these best certifications for remote jobs.
ChatDesk
ChatDesk hires freelance customer support agents to help eCommerce companies manage customers via email, SMS, Chat, and social media.
Chat agents must be:
- Tech-savvy
- At least 18 years of age
- Focused and detail-oriented
- Equipped with a computer and fast internet
- Available to work 2+ hours a day on ChatDesk
Shifts are flexible, and you can choose to work mornings, evenings or weekends.
Apply to be an expert at ChatDesk.
InboxDone
InboxDone is a company focused on freeing up businesses and executives from having to spend hours managing their emails each day.
Other duties they provide include customer service, data entry, social media management, calendar scheduling, and virtual research.
They hire independent contractors from all over the world with high levels of empathy and great interpersonal skills.
A few benefits of joining their team include:
- Work from wherever, whenever
- Get paid to learn
- No resume or cover letter needed
- Endless work opportunities
- Reliable, long-term income
Apply to be an Inbox manager on the careers page.
Wayfair
Wayfair is a hugely popular eCommerce company that sells a range of home goods and furniture online.
They hire remote customer service agents from the US and worldwide and to secure this role, you must have at least 2 years of sales or customer service experience.
Other job role requirements include:
- Comfortable handling multiple chat messages at once
- A typing speed of at least 45 WPM
- Excellent written and verbal communication skills
- Able to work in a team and individually
Successful candidates get monthly pay and bonuses and have basic equipment provided.
Apply for jobs on the Wayfair careers page.
Site123
Site123 hires sales chat specialists to bring a positive experience to their customers.
To get this role, you must be an English native, have excellent communication skills, have proven experience in customer service or sales and be available to work standard US hours.
Other requirements include:
- Excellent listening and analytical skills
- Be able to manage time and multi-task
- Knowledge of popular social media platforms
- Competent with MS Office and different web browsers
The work includes talking to customers through live chat and email.
Apply to be a chat sales specialist with Chat123 here.
Upwork
Upwork is a digital services marketplace where companies can post job listings and freelancers can create a profile and bid on jobs.
When I quickly searched Upwork, over 706 chat support jobs hiring now showed up!
Most job postings wanted a candidate with intermediate-level experience, excellent English skills, and to work less than 30 hours a week.
The common pay rates offered were between $10 – $22 an hour.
Search for freelance chat support jobs on Upwork now.
Pros and Cons of Chat Support Work-from-Home Jobs
Chat support work-from-home jobs have pros and cons, just like any other job!
The most common ones to consider include:
Pros Of Doing Live Customer Support From Home
Here are the positives you should know about!
Entry Level Positions
The biggest pro of chat agent work is that many companies offer entry-level positions that don’t require you to have experience.
This is great if you want to transfer to a new remote career and don’t have specific qualifications.
Flexible Work Hours
Many companies that offer call center and customer service live chat have to deal with customers all around the world, so they need chat agents to work morning, afternoon and night.
This often means that you can choose the hours to work that suit you best when starting a new chat support work-from-home job.
Get on the Job Training
As a customer service chat agent, you’ll need to become an expert in the product or service you help people with.
The majority of companies will give you paid training to bring you up to speed so you can help customers confidently.
Work from Home
While some companies have in-house chat agents, many allow reps to work remotely via email, SMS, chat or phone.
This means you can save on commuting costs and enjoy work flexibility by having more control over your work day.
Cons of Working Chat Support Remotely
Everything has some downsides and here are some relating to doing chat support from home!
Experience High Stress Levels
Customer chat work is well known to come with high stress levels as you’ll often be dealing with annoyed or angry customers.
This can be difficult to cope with in the long term, leading to burnout, so it’s important to factor in regular breaks and self-care.
Constant Influx of Customers to Help
Many big businesses will have a constant stream of customer queries and complaints.
This means you may find you’re constantly on the phone and answering multiple customers via chat and email without a break.
Chat Support Work from Home Jobs in Conclusion
There are many companies offering chat support work-from-home jobs for beginners that only require you to have a computer, fast internet, good typing skills, and great communication skills.
This type of work is great for those new to remote working who want an easy online job they can do without experience.
However, these jobs are popular, and you’ll have to quickly apply for positions when posted by some big brands like Apple.
To ensure you have the best chance, sign up for a job site like FlexJobs, which has thousands of customer service jobs available and new ones posted daily.
Want more online job ideas?
Check these best work-from-home jobs no experience required.
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