leadershipspeaker
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Fred Isn’t Always in Customer Service
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In 2004 I wrote, The Fred Factor: How Passion in Your Work and Life Can Turn the Ordinary into the Extraordinary. The 20th Anniversary Edition released ...

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Lead with Wonder – Mark Sanborn
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In the hectic pace of daily life, it’s easy to lose our sense of wonder. But there is a remarkable power in cultivating wonder—the ability to experience ...

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The Fred Factor 20th Anniversary Edition is Out!
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I’m thrilled to announce the relaunch of my New York Times bestselling book, “The Fred Factor- How Passion in Your Work and Life Can Turn the Ordinary ...

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10 Ways to Lead Extraordinary Customer Service in 2024
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Leadership doesn’t make “a difference.” It makes “the difference.” That is true in all area of an organization, and especially true in creating ...

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My Father’s Wisdom – Mark Sanborn
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My father spoke much good advice to me, but he demonstrated even more. What impacted me most happened one holiday season when I was a boy. My father, who ...

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How to Find Good Advice
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Our world is brimming with advice and advice givers. From the best books to read, the hottest stocks to buy, to the most effective weight loss strategies, ...

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Successful Leadership Today: What to Do Now
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George Bernard Shaw said, “Those who cannot change their minds cannot change anything. To change one’s mind requires re-examining old beliefs and ...

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Successful Leadership Today: What to Do Now
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George Bernard Shaw said, “Those who cannot change their minds cannot change anything. To change one’s mind requires re-examining old beliefs and ...

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The Power of Self Leadership
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What Should Always Come before Leadership Before you earn the right to lead others, you must first be able to lead yourself. Nobody wants to follow someone ...

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10 Common Thinking Errors Leaders Make
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Leadership is not an easy task, and even the best leaders are susceptible to errors in thinking that can hinder decision-making and, ultimately, ...

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Lead with Wonder – Mark Sanborn
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In the hectic pace of daily life, it’s easy to lose our sense of wonder. But there is a remarkable power in cultivating wonder—the ability to experience ...

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10 Ways to Lead Extraordinary Customer Service in 2024
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Leadership doesn’t make “a difference.” It makes “the difference.” That is true in all area of an organization, and especially true in creating ...

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