3 Reasons Tenants Seek Professionally Managed Rental Units | Nexus Property Management® Franchise
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WHY TENANTS PREFER PROFESSIONALLY MANAGED RENTAL UNITS
As a residential and commercial property management company with over a decade of experience, we’ve heard countless stories from tenants about their experiences. Finding a quality place to live is not always easy and the inattention and poor quality of some landlords out there make it even harder. Of course there are some Do-It-Yourself property owners who do a good job, but all too often tenants are running into situations they could have avoided had they rented a professionally managed unit.
In the same way a burger is going to be more consistent and of higher quality at your favorite restaurant than it would be at your Uncle Mick’s 4th of July BBQ, professional property managers offer confidence and value that cannot be equaled by the typical amateur landlord.
LEARN MORE: 3 REASONS IT PAYS TO HAVE A PROFESSIONAL IN YOUR CORNER
TOP 3 COMPLAINTS:
With over 1500 units under franchise management, we’ve heard loud and clear from tenants throughout Southern New England. Here are what they’ve mentioned are their top 3 complaints when it comes to do-it-yourself property management:
1. MAINTENANCE ISSUES
All too often maintenance just wouldn’t get done…unless it was a huge issue that threatened the building itself. The needs and comfort of tenants were often not on the radar. Or, if maintenance requests were tended to, it would often take a long time. Either the landlord didn’t prioritize it, or it took a long time to find a vendor; either way, the job took too long and the tenant didn’t feel valued. Some landlords even told tenants they didn’t know how to fix it and then asked the tenants to try themselves! Obviously the tenants had no idea they were walking into this situation when they first signed that lease.
At Nexus Property Management®, we have in-house maintenance teams that can often handle maintenance work orders within 24 hours. Our maintenance technicians are available 24/7/365 with emergency services for issues that just can’t wait and tenants can contact them directly via our online portal. Maintenance is the most important part of property management and by taking it seriously we let tenants know that their comfort matters.
LEARN MORE: MAINTENANCE IS THE #1 FRICTION POINT BETWEEN TENANTS AND LANDLORDS
2. RENT PAYMENT
The second most common complaint was inconsistency and difficulty in paying rent. Paying rent should be easy and expectations should be clear and provide tenants with a couple options. A smart landlord will maximize efficiency by creating a consistent process that is convenient and traceable (including receipts or electronic records). But, with do-it-yourself landlords, this is often not the case. One tenant even spoke of having to drive to a gas station to pay her landlord in cash.
LEARN MORE: DON’T ACCEPT CASH FOR RENT PAYMENT
All tenants deserve the option of quick and easy online payments. This is the norm with a professional property manager. The same portal that is used to make maintenance requests houses a user friendly payment platform, often including the option for automatic payments. This convenience, versus driving to a specified location, or dealing with an aggressive knock on the door, is a big reason so many tenants actively seek professionally managed rental units.
LEARN MORE: THE IMPORTANCE OF SCREENING POTENTIAL TENANTS
3. PROFESSIONALISM AND CONSISTENCY
When you hire a professional to manage your property, you’re joining forces with their experience and reputation. These days, legitimacy is easier to assess than ever before. A simple Google Search lets you know about the satisfaction other customers have had with just a few simple clicks.
If you look at the graphic below, how many people are going with the top company (with zero reviews)? I’m guessing not many. How is this any different than choosing to live in a do-it-yourself property?…in both scenarios you have no idea what you’re going to get.
You can dive deeper and read reviews and testimonials to get a better feel for the company’s consistency. Ensure they have Better Business Bureau accreditation and be cognizant of how long they’ve been in the game. Experience is a huge advantage professionals have over those who manage their own properties. With a professional, you also know that they’ll be insured and better equipped to handle any major issues that might arise.
LEARN MORE: BEST PRACTICE: CONSISTENCY FOR ALL CUSTOMERS
NEXT STEPS
If you are a current do-it-yourself property owner, be sure to utilize Nexus’ free Do-It-Yourself Cost Calculator.
If you’re a property owner looking to maximize your returns on your investment property, reach out to our team to learn more. With 4 offices in Southern New England, we service most of Rhode Island and Massachusetts.
If you’re a tenant looking to benefit from the legitimacy and consistency that comes with professional property management, explore the links below to find currently available units in an area near you:
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Mick Lefort is the Vice President of Operations for Nexus Property Management®. A National Property Management Franchise that manages all types of rental property from single family homes or condos to large apartment buildings and complexes.
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