How Generative AI options are enhancing client experience
AI and Machine Learning (ML) have made remarkable progress in various industries, and the financial services industry is no exception. With the generative AI boom brought on by Chat GPT, it’s possible that we are in the next wave of advances in the industry. One common implementation is of GenAI powered chatbots or AI assistants. Traditional chatbots are known to be clunky and hard to work with if you are looking for something deeper than an answer to a question like “help me get into my account.” Start asking it a more personalized question outside of the pre-determined script and you are likely to get frustrated with the answer.
Now, with large language models (LLMs), chatbots can be replaced with AI assistants giving users a more conversational experience and can handle questions outside of the range of typical questions.
Keiter Technologies team member, Katherine Dodd, shares key takeaways on how the financial services industry is leveraging Generative AI to support internal teams and external clients.
Article highlights:
- Generative AI options for AI assistant customization
- How can AI Assistants help to educate your firm’s internal teams?
- How can AI assistants help improve client experience?
- AI risks – Look before your leap
- Future outlook
Keiter Technologies
Keiter Technologies focuses on serving businesses with their strategic technology needs through data science, cybersecurity, and IT audit and consulting.
The information contained within this article is provided for informational purposes only and is current as of the date published. Online readers are advised not to act upon this information without seeking the service of a professional accountant, as this article is not a substitute for obtaining accounting, tax, or financial advice from a professional accountant.
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