Sales and marketing
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Why Understanding AI Doesn’t Necessarily Lead People to Embrace It
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Artificial intelligence has become an invisible assistant, quietly shaping how we search, scroll, shop, and work. It drafts our emails, curates our feeds, ...

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Products Labeled as Sustainable Sell Better
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As consumer demand for sustainable products grows, more and more sellers have begun adding labels to their products to indicate various kinds of ...

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Companies Are Using AI to Make Faster Decisions in Sales and Marketing
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Decision-making in sales and marketing is accelerating. Whether it’s a salesperson deciding their next move, a manager reshuffling customer assignments, or ...

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The Risks of Offering “Free” Goods and Services
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Organizations often fall into a pricing trap. To increase adoption, encourage trial, or demonstrate goodwill, they offer their products or services for ...

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A New Framework for Going Viral
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Not long ago, “going viral” was the gold standard for marketers. A viral campaign meant unprecedented reach, engagement, and brand awareness. The 2012 “Dumb ...

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Fixing Chatbots Requires Psychology, Not Technology
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AI-powered chatbots are becoming the new standard for managing product inquiries, complaints, and refunds—interactions critical to customer satisfaction, ...

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‘Craft Beer Isn’t Dead,’ But it Has a ‘Customer Problem’
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Despite recent headwinds, craft beer continues to have the largest share of beer sales at Total Wine & More stores. But “it won’t stay that way” if ...

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How to Get Celebrity Investors to Back Your Business
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Companies often dedicate considerable resources to gaining the attention and endorsement of celebrities. When a fashion influencer is photographed carrying ...

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Winning the Right Customers Isn’t Just a Sales Issue
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Does your organization sell what you want, to whom you want, the way you want? Or do you have too many instances of selling whatever you can, to whomever ...

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Does the Chief Marketing Officer Role Need an Update?
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In recent years, the chief marketing officer (CMO) job has grown tremendously in breadth and depth. Digital capabilities have significantly changed how ...

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3 Mistakes to Avoid When Setting Incentives for Sales Teams
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When discussing sales performance, it’s almost Pavlovian for executives to bring up compensation as the main driver of success. This is not surprising, ...

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How Retailers Respond When Brands Start Selling Direct
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In one of Nike’s first earnings calls under its new leadership in 2024, CFO Matt Friend announced that the company would be re-engaging with retail partners ...

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