I have a friend who has been visiting us in Hong Kong regularly (from the US!) ever since we moved here in 2017. Every time he comes, there are a few ...

The next evening, we met our first aloof person on the island. In this ten-table restaurant, the maitre d’ also served as the waiter. He was frantic ...

© Masao Nishikawa+ 19 Share ...

I first came across the concept of “Open Book” management (OBM) for restaurants back in 2009, when I purchased Zingerman’s Guide to Good Eating from ...