New Conversational UX Stack: Integrating NLU, LLMs, & RAG | by Stefan Kojouharov | Mar, 2024
Large Language Models are redefining how we build Conversational Agents. Today, LLMs can do most of the heavy lifting in minutes. The days of building hundreds of flows of every useful intent or FAQ question are gone. Instead, LLMs can be trained on a knowledge base and be able to give great answers.
The role of a Conversation Designer has changed. Designers now have to start thinking differently. Instead of thinking linearly and having a flow-based approach to design, now we need to think more about knowledge, information, and data and how all of this leads to meaning-making.
Through stories, knowledge bases, and prompt engineering, designers will soon be creating experiences we once only dreamed of. The job has changed, and it is now more creative than ever.
