How to Contact Amazon Customer Service and Talk to a Real Person

Amazon is one of the biggest retailers in the world, and that can make it quite challenging to shove past the FAQs, user forums, and Reddit threads to actually talk to a human over the phone. As you probably already know from trying to contact someone on Amazon’s “Contact Us” page, there is no direct number to call. That’s by design.

Luckily, there are other quicker ways to get a hold of someone who can listen to your specific issues, which may be helpful to keep in mind as its Black Friday deals roll in.

Get a super fast callback from Amazon

Amazon doesn’t like you calling directly, but that won’t stop us. The quickest way is to use this link to enter your number and have them call you right away, but if that doesn’t work, try these steps to get Amazon to call you fast:

• Visit Amazon’s Contact Us page

• Select Something Else

• Select I need more help

• Say “Request a phone call” from the customer service chat

• Respond “Yes“

• Select “Connect with a Customer Service Associate“

• Say “Request a phone call”

• Choose “Ok, I’ll enter my phone number” and click on the text to proceed to enter your number

Credit: Daniel Oropeza

A new Amazon window will open up, its “Use our Call Me service.” Your number should autofill, but if not, make sure to type the correct one and click “Call me now.” I was called in less than three seconds and was talking to a human in less than 10 seconds.

As you can see from the screenshot, it takes a couple of tries on the chat to get the machine to give you the option of getting a callback, but that’s nothing a little persistence can’t fix. Keep in mind Amazon slightly tweaks this process every once in a while and your experience might vary because of many different factors, but the solution is likely to be very similar.